Data Insights and Remote Support

Manage analysers proactively and remain compliant with a performance-monitoring digital service

  • Request more info
    Get in touch to learn more about the benefits of Data Insights and Remote Support
    Contact Info
    Workplace Details
    By submitting this form, I acknowledge that I have reviewed and understood the data privacy notice.

    All fields must be filled!

  • Real-time information
  • Performance insights and analytics
  • Remote troubleshooting

A performance-monitoring digital service

In an increasingly complex point-of-care (POC) environment, high analyser uptime and the ability to make informed decisions fast are key.

With a connected digital service, you get confidence from relevant data and access to analysers. A partnership with us gives you:

  • Real-time information on the status of your analysers
  • Performance insights to make data-driven decisions
  • Analytics to continually enhance the efficiency of your point-of-care testing
  • Remote troubleshooting to support analyser uptime

Our connected digital services with data insights and remote support always runs securely behind the scenes. It enables you to secure longer uptime, troubleshoot and make data-driven decisions so you can focus on your patients.

Contact us to find out more

Safe connections

Data privacy:
No patient data visible/accessible
Data security: Outbound only; SSL/TLS protocols
Traceability: Full audit trail available
Limited access: Certified field service engineers

Data Insights

  • Data analytics
  • Proactive services

No patient information or patient ID- related data are visible or accessible at any time.

Get real-time information at your desktop. Our connected digital service collects, models and interprets actionable data in real time. You get the information you need to make informed operational decisions.

With smart and real-time device information, together we can optimise your analyser uptime and enhance your user experience.

Remote Support

  • Remote troubleshooting
  • Remote software update*

No patient or patient ID-related data are visible or accessible at any time.

For audit and compliance purposes, our connected digital service logs each remote access instance in a comprehensive report that includes a timestamp, technician ID, and a video of the entire session.

*Available for specific analysers

Support Anytime

Get digital support and troubleshooting either by phone or remote connection directly to the medical device. Solve device issues immediately to keep your medical devices running.

Learn more

Optimise Workflows

Data insights can help you optimise analyser usage and increase operational efficiency.

You get access to analyser data in real time with easy-to-use web browser dashboards. Remote monitoring provides reassurance and saves you time—you don’t have to physically visit each analyser to verify its status and performance.

 

Learn more

An integrated POC IT and Services solution

Data insights and remote support are part of Connect & Care.

Connect & Care is a customisable, total solution that connects and supports medical devices, data, and people to keep your POC testing setup running smoothly, placing you a step ahead to put life first.

Learn more
MAPSSS-000762 R2

Cookies are used on this website

Use of cookies
Don't show this message again
Confirm your account with Radiometer

Please enter a valid email

CONTINUE
By submitting your e-mail you agree to the data policy notice
Radiometer is using Microsoft Azure Active Directory to authenticate customer access. If you are already registered you will be taken to Microsoft AD to sign in using your Microsoft AD credentials.
You are already registered
SIGN IN
Radiometer is using Microsoft Azure AD to authenticate customer access. If you are already registered you will be taken to AZURE to sign in using your AZURE credentials.
Thank you

We will be sending an e-mail invitation to you shortly to sign in using Microsoft Azure AD.

CLOSE BANNER
Radiometer is using Microsoft Azure AD to authenticate customer access.
Sorry

It seems that your e-mail is not registered with us

TRY AGAIN CONTINUE
Radiometer is using Microsoft Azure AD to authenticate customer access. If your e-mail is not registered with us please click CONTINUE and we will guide you through the sign-in process.
We have previously sent an invitation by e-mail

Please click "Get started" in the e-mail to complete the registration process

RESEND E-MAIL
Radiometer is using Microsoft Azure AD to authenticate customer access.
Sorry

We were not able to process your request due to a communication error

TRY AGAIN
Sorry

It seems this account has not been given access to the portal

Continue

Radiometer is using Microsoft AZURE Active Directory to authenticate users

Radiometer uses Azure AD to provide our customers and partners secure access to documents, resources, and other services on our customer portal.

If your organization is already using Azure AD you can use the same credentials to access Radiometer's customer portal.

Key benefits

       
  • Allow the use of existing Active Directory credentials
    •    
  • Single-sign on experience
    •    
  • Use same credentials to access future services    

Request access

You will receive an invitation to access our services via e-mail when your request  has been approved.

When you accept the invitation, and your organization is already using AZURE AD, you can use the same credentials to access Radiometer's customer portal. Otherwise, a one-time password will be sent via e-mail to sign in.